Frequently asked questions

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Technically, no. In order for any beverage or food to be classified as 'gluten free' in Australia and some other parts of the world, it must be 'nil detected' gluten or gluten free by ingredient (i.e. no ingredients containing gluten, including 'may contain' statements). Low gluten beers tend to be below 20 parts per million (ppm) gluten with some as low as 5ppm and therefore cannot be sold as gluten free.

If however you are a coeliac in the UK, beer that is below 20ppm gluten is classified as gluten free by Coeliac UK and perfectly fine for coeliacs to drink. And herein lies the dilemma. Many of the low gluten beers are made with barley with their gluten content reduced by an enzyme called clarex. It does not remove all the gluten, but does give you the delicious barley taste of a traditional beer.

We deliver Australia wide! Whether you live in a capital city or remote location it doesn't matter as our carriers deliver to virtually anywhere in Australia. 

We deliver gluten free beer right across Australia except for NT and some regional locations in WA, QLD and SA such as:

WA 0872, 6037, 6042-6043, 6074, 6161, 6400-6499, 6500-6599, 6600-6699, 6700-6799, 6917.

QLD 4183-4199, 4287-4299, 4312, 4353, 4365, 4371-4373, 4381, 4383-4399, 4402, 4406, 4408-4499, 4517-4518, 4521, 4569, 4571, 4574, 4580-4599, 4600-4609, 4611-4614, 4620-4649, 4673-4676, 4678, 4694-4695, 4704-4709, 4712-4713, 4716-4736, 4738-4739, 4743, 4745-4749, 4754-4757, 4803-4804, 4816, 4821-4849, 4871, 4874-4876, 4886-489.

SA 0872.

No. You'll need to have a residential or business address and someone who is 18 years+ to sign for your delivery as is required by liquor licensing laws.

No. Liquor licensing laws prohibit leaving alcohol at your door. If no-one is home when your delivery arrives, the driver will leave instructions on how to collect your gluten free beer.

Once your order is despatched, a tracking number will be emailed to you so you know where your order is at all times.

If no-one over 18 years old is at home at the time of your delivery, it will be returned to the transport depot. Instructions will be left regarding how to collect your beer. If you fail to collect your beer within the prescribed time re delivery fee will apply. You will be advised at the time regarding the amount. 
You will also be required to pay a re-delivery fee if you entered the incorrect delivery details and your beer has arrived at the wrong address.

No, but don't worry. Our awesome shipping protocols will have your gluten free beer to your door in no time.

We discount all our shipping charges, meaning you don't pay the full price. Shipping is charged on the basis of weight, volume and your location. 

Our Customer Service Team is your go-to for any stock enquiries. Use the Contact page or Chat to enquire.

The promotional code must be entered in the 'add a discount code' section at checkout. If the promotion has applied it will then be visible in your updated cart total. Please note only one promotion can be entered per transaction. Please contact our Customer Service team via our Contact page or Chat if you have any questions.

Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order online. Please contact our Customer Service Team via our Contact page or Chat for advice.

You can pause your subscription for a while or tailor future deliveries to suit your changing needs or you can cancel your subscription entirely. Simply contact our Customer Service Team via our Contact page or Chat so we can make the necessary changes.

The peanut shaped packing filler we use to ensure your beer arrives at your doorstep in good condition, is Biofill: a brilliant 100% natural, 100% biodegradable packaging solution made from corn starch. Feel free to pop it on your compost heap or in your garden recycling bin; not you rubbish bin.

One of our core commitments to you, our customer, is to ensure your beer arrives safe and sound to your door. Australia Post has an excellent reputation for shipping beer, wine and other beverages due to its strict processes for handling such items. With demand at Auspost at an all-time high, it may mean you have to wait a little longer for your delivery at present, but it will be worth it in the end.

Covid is playing havoc with everything at the moment; none more so than freight. Delivery times quoted below may be delayed and is subject to change based on demand and other factors at Australia Post. 
For Sydney, Melbourne, Brisbane Metropolitan we’ll deliver your gluten free beer within 1-2 working days. For all other locations, except rural, please allow up to 2-4 working days. For rural locations please allow up to 10 working days.